Conflict Management

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Conflict Management

Conflict management involves resolving negative processes through communication and compromise. Throughout one's life, one establishes many relationships. Some are built upon and become strong and unshakable. Some are broken and left to dissolve. While some are paved slowly and with love, blossoming to become something wonderful, others are blown apart. The pieces are scattered, never to be put back together again. Those relationships vary, from professional to personal. Of course one would always hope that he or she would have great friendships, relationships, but that just does not always work the way we would like it to.

Conflict comes from the following sources within an organization

1.Limited resources

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.Interdependent work activities- Differences in opinion result in conflict because people have differences in perspectives.

.Communication problems- Inadequate channels of communication between opposing parties result in the escalation of conflict. Cultural differences along with poor communication between managers create conflict between employees.

4.Environment of the organization- This is applicable to the creation of an organizational climate in a corporation.

With my job, our resources are very limited, because our office is very small, but we work with the ones we do have. I believe having limited resources is alright with the particular job I do for two reasons. First, I came into the job knowing what resources we have to work with, so it was never a surprise to me. For example, for our students, we do not have a data base and everything is done manually. We are trying to correct some things but for the most part, we have to call our main campus in Chicago and we are in Charleston, South Carolina. Secondly, by working together we can come up with our own resources to make the office run better.

Differences in opinion do not necessarily have to be a bad thing. Yes, it can cause conflict, but there are ways around it. My supervisor and I work together, and if there is a difference of opinion, I will try things her way, but if that way does not work, then we try them my way. Sometimes if my supervisor and I do not agree on certain issues we talk about it and we explain the reasoning for those opinions. By doing this, it opens our eyes to trying new things. Most of the time this way works well because we each bring things to the table that we may not have otherwise thought of by ourselves.

Frequent changes in a firm's environment can also cause conflict. For example, I have a new supervisor and instead of talking about changes and what would make the office run smoother, she just changed everything. Gradual changes are fine, but there was hostility and animosity because of all the changes at one time. Communication is the key to success when working as a team. Even though I have a supervisor, we do the same things at work; we have to work as a team. I work for a college that has an office at the Air Force base, so there are only two of us working in the office, so we have to work together to help our students.

Because I do work in a college, the students are our main focus. There was quite a bit of conflict when I started my job about six months or so. My supervisor at the time was going through some personal issues and left me alone for the first week I was there, this really upset me. What I did not know was he had recently lost his wife of 41 years and was still grieving. Once he talked to me and informed me of his situation, I understood and was willing to work with him. I had to learn quite a bit in a short period of time, but I am a fast learner so it really was not hard for me.

Differences in opinion do not necessarily have to be a bad thing. Yes, it can cause conflict, but there are ways around it. My supervisor and I work together, and if there is a difference of opinion, I will try things her way, but if that way does not work, then we try them my way. Sometimes if my supervisor and I do not agree on certain issues we talk about it and we explain the reasoning for those opinions. By doing this, it opens our eyes to trying new things. Most of the time this way works well because we each bring things to the table that we may not have otherwise thought of by ourselves.

In conclusion, conflict is not always bad and every conflict can be resolved. There are many things, as I explained, that are involved with conflict and managing that conflict. If teams work together and communicate effectively, then many conflicts can actually be prevented, but it takes hard work and a lot of effort.

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Give anal a chance

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In the horror of the Nazi death camps portrayed in Night, Elie Wiesel and his fellow Jews had to struggle to maintain their "faith in life." This battle that they waged against "icy winds" in camps where "death was all around [them]" was a constant necessity for them to continue to survive. Harsh as it was many Jews failed, and losing their faith in life died; yet many more, like Elie, found the strength to sustain that faith and live on. By sustaining their tenuous links to a makeshift Jewish community within the camps, taking comfort in their religion where possible, and at all costs attempting to keep hope alive, Elie and his colleagues found the strength to endure and shelter what meager faith they still had in life, and to survive.

For the Jews in the death camps of Auschwitz, Buna, Birkenan and Gleiwitz, faith in life was one of the few values the Nazi's could not strip from them. As much as the Nazis attempted to dehumanize the Jews by stripping them of their possessions, identities and lives, a process which for Elie "turned [his] life into one long night." For many their faith in life was still undiminished. On a long forced march, Elie's body begins to succumb to the cold, and yet at the same time "[Elie] felt something inside [him] revolt" against dying. Even then deprived of nutrition and humanity, Elie's primal instinct keeps him alive, providing an unspoken force to drive him onwards, fuelled by an un-named, unjustified desire to live. Such faith in life, an unquestioning faith in the need to simply live and to continue to strive to live even against all odds, burned within every Jew as they fought for their survival by themselves or with others in a world of death.

The intimate bonding between the Jewish community served to assure many Jews of the worth of life. Such community strength was a foundation laid by their culture, their everyday life that linked community and religion inextricably. For many Jews, having lost all else, they could turn to others for comfort, even as Elie did when discussing Yossi and Tibi "dreams of going to Haifa…if granted [their] lives until the liberation". The young Polish head of the block of Elies first camp encouraged the Jews to bond together, speaking "the first human words" as he established his own semi-community within the camps. It was to these in their darkest hour, and find in that humanity the strength to go on. Even for some of those who have lost their religion such as Elie, he could turn to his father or his friend Yossi and Tibi, and in the face of their compassion, re-affirm his faith in life. Moreover, the communities not only provided such humanitarian enforcement of faith in life against the death camps, but in granting structure to an otherwise destructive world, promoted a stronger faint in the capability of life to continue beyond the camps.

This, perhaps, combined with the Jews pervading sense of hope to sustain their faith in life's capability to improve. As Elie "dreams of going to Haifi" with Tibi and Yossi, he has created the subconscious hop that they will be "granted [their] lives until the liberation". Even that statement implied his strong belief and hope that there will be an end to the torment, and the beginning of a new life. Indeed, the entire camp seems rife with hope, as signaling the Jews' attitude towards a future of freedom and relief. This inner hope sustained by the Jews served as a guiding light in their darkest hours, where they could look to the future and hope for an end to the torment even when the "world [was] silent" to their suffering. It is a constant affirmation of their faith in life to those who keep hope itself alive; they keep hope but, in doing so, also their faith in life to reassert itself over death. Within the camps, such hope, and attitude, proved strong enough for many Jews to defiantly stoke the fires of their faith in life and push back the darkness with faith that such darkness was not absolute.

The Jews imprisoned in the Nazi death camps, fought for survival, and in doing so, had to maintain their faith in life and life's capability to re-establish its course. Only then could they find the strength to continue surviving. Not all Jews could do this; many succumbed to a loss of faith, or simply to the conditions of the camp life of ill-weather and ill-treatment. However, for those who did not fall, faith in life was preserved through the sheer will to survive, and the aid of the communities established inside the camps. Perhaps above all, hope drove many Jew's faith that life would improve, and such faith in life, fuelled by hope, preserved long against the death that surrounded the Jews in the camps.

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College Vs high school students

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Education is an important part of everyone's lives. From early age until death people go to school to learn. Even though it may seem like all schools and students are the same, there are many differences. As a recent graduated student from high school, I have observed notable differences between high school and college students.

First of all, high school students differ greatly in age, styles, and interests. In high school, all students are teenagers between the ages fourteen and eighteen, while in college there is a noticeable age difference. For example, in my math class in college some are in their late teens, some range from young married people in their twenties and thirties, to people of my grandparents age.

High school students are very much alike. Their so-called "uniform" consists of jeans, a T-shirt, and tennis shoes. They use the same popular slang, talk about same movies and TV shows, and know the same music artists. College students are much more diverse. Generally, their clothing is more formal because some are dressed for a workplace and not for a typical classroom. Many of the women wear skirts or dresses; the men often wear dress shirts or sweaters. Since the students are much older, they are more comfortable talking about their work schedules, world news or child care rather than what was on TV last night.

College and high school students have very different responsibilities. For high school students, school is the major responsibility. They don't have a choice of going to school. Parents make them go to school. High school students live at home with their parents so they don't have to worry about anything. Some choose to work part-time at a fast food place to have some spending money. But school is the only major responsibility. However, college students lead much more complicated lives. As soon as the teens turn eighteen they want to be independent and take care of themselves so they move out from their parent's house. Therefore, they have responsibilities of paying rent, bills, and working full-time. In addition to school and work adults have to take care of their families and raise children.

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High school and college students definitely have different attitudes towards school. College students are a lot mature because by the time they enter college they have more experience. They take education more seriously for they understand that the more education they have the better their pay will be at a job. They also pay for their college education so they don't want to just throw those extra couple hundred of dollars by not passing the class. On the other hand, high school students often seem more interested in the view out the window or the cute classmate in the next row than in what the instructor is saying. They doze, draw cartoons, look at the watch, whisper, or write notes instead of paying attention to the instructor. College students sit up straight, listen hard, and ask the instructor questions. They obviously are there to learn, and they don't want their time to be wasted.

College students have more homework than high school students do. Instead of doing the work in a two-hour class like in high school, all of the work and studying is done at home. For every hour in class, you have two hours of studying to do on your own time, which of course is limited because of family responsibilities and jobs.

College students have the privilege to enjoy the freedom of walking into a class any time they wish without going through the process of getting a pass at the office. It is also nice to be able to walk out without explaining to a teacher where you're going and when you'll be back.

Despite the differences, both types of students have similar goals that they are striving for. Both need to complete their courses, get a diploma, graduate and move on with their life. We all have a freedom to choose what classes we want depending on our major and interests. Joining a club or playing a sport is also choice students can make. Every school has a set of rules for everyone to follow. If a rule is broken, there are certain consequences or punishment a student faces. Homework is another similarity for both college and high school students. There is also a teacher in every class for all students to listen to and to respect.

College and high school students have lots of differences and few similarities. They are different in the way they dress, talk, interests, amount of homework and responsibilities. College is harder but I prefer college over high school. Even though it may be harder, I know it is worth it.

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Educator, Leader, HeroineMary McLeod Bethune

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Educator, Leader, Heroine

Mary McLeod Bethune

"I leave you love...I leave you hope...I leave you a thirst for education...I leave you a responsibility to our young people" That was exactly what Mary McLeod Bethune did. She was a black woman with a dream and a passion for education. Throughout Mary Bethune's accomplishments, which spanned her lifetime she remained focused on changing the lives of black women during a difficult time in history. She never lost sight of the causes or concerns she believed in; equal opportunity for everyone especially African Americans.

Mary Bethune was a woman compelled to be educated. Along with school and fieldwork, she still found time to teach her siblings to read and write. Mary was awarded a scholarship to Scotia Seminary in North Carolina, and later with to the Moody Bible Institute where she graduated. Afterwards, Mary became a teacher, married Albertus Bethune and settled in Daytona Florida.

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Mary Bethune believed that black children weren't getting a quality education. Her dream was to start a school of her own. She bought a dumpster for $1.50 and opened a school. The school opened with five girls and her son with a tuition was fifty cents a week. James M. Gamble of Proctor and Gamble was so impressed with Mary's determination that he donated $150.00 grant to the school. Quickly the enrollment went from 6 students to 50. Mary's school would later become the Bethune-Cookman College. In spite of her full schedule Mary Bethune was always earning money for her school by holding concerts and writing articles. She was so dedicated and determined to keep her school running that she rode her bike to different churches, clubs and organizations asking for donations.

Mary believed in equal rights for black people. Wonderfully she founded the National Council for Negroes, which was an organization that worked for the rights of Negroes in America. Also she forced John Hopkins Hospital in Baltimore Maryland to hire black physicians. Mary McLeod Bethune was a personal friend of President Franklin Roosevelt; She personally knew Calvin Coolidge, Herbert Hoover, Harry Truman, and Dwight E. Eisenhower. Because of her friendship with Roosevelt, Mary was appointed to a special council of the National Youth Association. Another one of her accomplishments was to receive a $500,000 grant for the housing projects in Florida.

Mary was always concerned about the equal rights of all people. She was against every sort of racial prejudice. Promptly she petitioned President Roosevelt to take action on behalf of Jewish victims, when the Newman berg laws of 15 were passed. Along with other issues, Along with other issues, Mary worked very hard to improve the status of black women and to promote job interest.

Mary McLeod Bethune was an educator and leader, she had a limitless drive to see all people, (men, women, children) of all nationalities be treated equally. She was a heroine who touched the lives of many. Indeed, she will not be forgotten.

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Ironic Essay - Iraq

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After the September 11th terrorist attacks on the United States, the U.S. government and its citizens need to consider all the necessary measures to insure homeland security by expelling all possible terrorists and terroristic groups from our country. Anti-terrorism measures can be a useful tool for sparking many U.S. citizens with patriotism and ethnic pride. By punishing terrorists and terrorist groups, it makes an example out of terrorists and will hopefully prevent terrorism in the future. Since this type of anti-terrorism action can sometimes inflict upon people's civil rights, it's important to ignore these petty freedoms temporarily for the greater good of the country; insuring national security.

Measures of anti-terrorism are not only keeping our nation safe, they're an ideal way for citizens to display their patriotism and ethnic pride. A new bill, with a rather fitting name, has been passed in congress in order to crack down on terrorism. "The Patriot Act, as Bush puts it, will give intelligence and law enforcement officials new tools to fight a present danger." (Collins, 1). Such legislature as this is sure to bring out the best of American's white Christian population. Surely it will be easier to spot those nasty terrorists as the ones showing the least patriotic enthusiasm. What's that? You don't have an American flag on your car? You're of Islamic descent? Why then you must be a terrorist!

Anti-terrorism techniques are tools to insure such terroristic acts will never happen again. Showing terrorists no mercy today will instill fear in any possible future terrorists. Proof of this fact lies in the aftermath of the Japanese attack on Pearl Harbor. After the Japanese attack, Japanese-Americans were heavily discriminated against and sometimes forced into internment camps. "The 'sense of panic' people felt 'became racialized.' Rumors spread that Japanese Americans were working with the Japanese Navy." (Wu, 1). Certainly this action brought fear to Japanese-Americans and discouraged them from speaking out against the U.S.

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The civil rights issues that are usually brought up at times like these should be temporarily pushed aside in an attempt to seek out the true terrorists. Perhaps in anti-terrorism measures some people will be wrongly accused or have their rights violated. In making sure our airports remain free of terrorists, certain people will need to be stopped and searched. Considering the stereotypical profile of a terrorist, it makes perfect sense to stop and question more Arab men than six-year old girls. Walter C. Wright shares the same opinion in his essay Fair Profiling. "In my opinion, federal officials responsible for airport security should focus on security, and not be overly concerned about the political correctness of 'profiling.'" (Wright, 1) So maybe a few people will be offended. So what! You have to ask yourself what is more important, a safe country free from terrorism, or a few sissy civil rights.

Whoever is so enlightened as to read this inspiring piece of patriotic writing needs to act now. Right now there are thousands of potential terrorists in our country plotting their next attack. I urge the general public to start displaying their true patriotism; even if it might come at the cost of blatant, random, accusations, mild racism, or a bit of anti-semitism. It is up to the liberal thinkers of our age to fight this war on terrorism! Will you be one of them?

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Beauracrativ stucture and personality

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This document examines the structure of bureaucracy and attempts to explain why it dysfunctions. Based on secondary sources, Robert K. Merton tries to show that bureaucracy can not be very effective in practice as it creates over-conformity and trained incapacity. The personalities of people clash with the bureaucratic structure and so the ideal bureaucracy can not exist. Merton brings to light the sources of over conformity, so in view of this, another aim of the article would be for us to come up with its possible solution.

Bureaucracy comprises of a formal, rationally organised social structure with a hierarchy and clear-cut divisions governed by rules, to efficiently achieve the goals of an organisation. The formality within the organisation reduces private conflicts and stabilises interactions between different departments.

The bureaucrats are appointed and they command the authority and privileges associated with their office, to carry out specific duties.

Bureaucracies control the bureaucrats by providing the tools by which people need to work and live, which bureaucrats no longer own. Therefore, long tenures of bureaucratic offices is expected regardless of external factors.

For bureaucracy to succeed, discipline of following routines is necessary. However, overstressing the importance of discipline displaces the actual goal, whereby the discipline becomes the end itself rather than the means to the end. This leads to rigidity, or the inability to adapt to changes in reality. Veblen calls this "trained incapacity".

Incentives given by the organisation, for adherence to rules and motivating employees, can be a structural source of over conformity. Employees develop the sense of common destiny by working together, which decreases in-group conflicts. Pride of craft is another source, which resists change.

Relationship with the public is depersonalised in bureaucracy, and individual cases are categorised. This results in conflicts between the client and bureaucrat. The client sees the bureaucrat as representative of the whole organisation regardless of his position in the hierarchy. Within the bureaucratic structure, conflicts occur when differentiation in the performance of employees occur. The failure to conform to the norms, is viewed in disapproving light.

In order to prove that bureaucracy dysfunctions, Merton uses secondary data. He does not conduct any interviews or questionnaires himself, but builds upon other peoples' theories. He uses Veblen's concept of "trained incapacity" and Dewey's notion of "occupational psychosis" to back up his idea that goals are displaced by means.

He uses other people's empirical findings to illustrate this further. For example, Bernt Balchen didn't meet the criteria for American citizenship, due to the fact that he was not deemed to be on American soil even when he was out of the country on an American expedition. This demonstrates that so much importance was placed on the rules that, the end itself was lost.

Merton brings forward the thought that depersonalisation of relationships with the public contributes to trained incapacity. Here again he has built upon a credible theory to put forward his own ideas, so that they can be appreciated!

He defines different sources of over conformity. Sources, which include, incentives given by organisations for adherence to rules, pride of craft, sense of common destiny etc. This is another theoretical finding of the article.

Merton argues that bureaucracy is inherently problematic as it takes people and creates in them "trained incapacity". Its structure produces rigid personalities, which cause it to dysfunction. The goals of the organisation are lost while concentrating on the means. I believe that even though bureaucracy has a few problems, it is still a necessity for organisations to function. As without it, there would be chaos. However, to some extent, I do agree with Robert K. Merton. The human factor in bureaucracies brings about an uncertainty to the outcomes which were intended. Our sentiments govern our actions and take over our rational thinking. We tend to ignore the rule as it gives us a sense of power and resistance. We like to be our own boss. This does not fit the hierarchical structure of bureaucracy and so our personalities clash with this structure.

Rules need to be changed as time goes on. If they are not changed then trained incapacity is created within us. This is another reason why I find that the authors arguments are convincing and the concept of trained incapacity is valid.

Bureaucracy also restricts innovation and new ideas, and so as world markets change, the concept of 'Ideal Bureaucracy'

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Managing in a foreign environment

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Managing from a global perspective requires managers to pay close attention to factors in the external environment which may affect an organizations success. It may be however that factors in the internal environment will also influence success in a global environment. Discuss.

Almost any organisation in the world today, has some kind of vertical hierarchy, where one person (or group of people) is placed higher and endowed with more power that the others. Such a person is the manager. The manager's job is to guide and direct the people below him in the hierarchy (his subordinates) towards a certain objective in order to eventually achieve an organizational goal. Today, more than ever managers find themselves working outside their home country- this is referred to as global management. So how does a manager cope with an increasingly global business environment? And, indeed, in order to succeed in such an environment, what are the challenges faced by the management of corporations today?

Indeed, managing from a global perspective requires managers to acknowledge and understand the factors in the external environment, which may affect an organizations success. As Helms states in the encyclopedia of Management (p41) " the successful global manger must understand many diverse cultural preferences and must be able to communicate this understanding in a positive way". The manager of today must keep in mind the range of backgrounds of the people being managed, and adjust his or her actions accordingly. Thus, the leadership and communication style of the manager have changed to reflect and accommodate the multi-racial constitution of the work force.

To succeed in global environment, it is imperative that mangers posses a geocentric attitude- a world orientated view focusing on using the best approaches and people from around the globe. (Robbins 17) Understanding and awareness of an organizations external environment is extremely important to managers of today. Their external environment can be divided into two segments mega (general) environment and task environment. The mega environment includes three major elements economic, legal-political, and socio-cultural. Being able to deal with these three different environments as well as using the analytical framework makes a competent manager of a foreign environment. Because socio-cultural aspect changes, mangers must monitor trends for new opportunities or threats. Socio-cultural trends mean demand can shift for some product type.

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Some countries have a history of unstable governments. For example, some South American countries have had up to 6 new governments within one year, each one with their own set of rules and goals. Authors Robbins, Bergman, Stag and Coulter ( 001) contend that " mangers need to recognize [the different legal-political environment] if they are to understand the constraints under which they operate and the opportunities that exist." In order to succeed, managers must also make themselves aware of laws on issues such as trade restraints, working conditions, the right of privacy and the right of workers differ between nations.

A global manager faces some economic concerns such as fluctuating currency rates, inflation and diverse tax policies which single country mangers do not. Bergman et al (001) states that " a global firm's profits can alter dramatically depending on the strength of its home currency and the currency of the country in which it operates". For example, the weakening of the Australian dollar in comparison with the New Zealand dollar has affected the New Zealand companies exporting goods to Australia. Managers need to be aware that such a change in currency rates may affect pricing, sales volumes and makes predicting budgets and sales estimates very difficult. Inflation rates make the manager aware of prices needed to be charged for their goods whilst knowledge of the tax system helps mangers minimise their cooperation's tax obligations.

A nation's culture-their quality of life, their belief in individualism (looking out for ones best interest) or collectivism (looking out for each other) has an impact on their work related values and attitudes. Having awareness of the national culture can create communication and increase the co-operations effectiveness. For example, Japan has a collectivistic culture, whereas the USA has an individualistic culture (Hofstede, 180, 11). The differences in national cultures may aid in explaining why organizations of these two nations are characterized as having different perspectives.

Hofstede, G., 180, Cultures Consequences, Sage, Beverly Hills, CA.

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