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Kaizens Starting Point

Setting the Right Mindset & Business Environment

not a single day should go by without some kind of improvement being made somewhere

in the company

customer-driven strategy for improvement - any management activity should eventually

lead to increased customer satisfaction

quality first, not profit first - an enterprise can prosper only if customers who purchase its

products or services are satisfied

recognition that any corporation has problems and establishing a corporate culture where

everyone can freely admit these problems and suggest improvement

problem solving is seen as cross-functional systemic and collaborative approach

emphasis on process - establishing a way of thinking oriented at improving processes, and

a management system that supports and acknowledges peoples process-oriented efforts

for improvement

The Key Kaizen Practices

Mindset & Culture

customer orientation

quality control (QC) circles

suggestion system

discipline in the workplace

small-group activities

cooperative labor-management relations

total quality control (TQC)

quality improvement

Production Process

automation & robotics

autonomation

zero defects

total productive maintenance (TPM)

kamban

just-in-time (JIT)

productivity improvement

new product development

Related Chapters of the Business e-Coach

Master of Business Systems (MBS) Continuous Improvement

Glossary - Kaizen & Lean Production key definitions and concepts

Kaizen and Total Quality Control (TQC)

Kaizen and Innovation

Operational Effectiveness and Efficiency

Lean Manufacturing - Doing More With Less

Lean Manufacturing (slide show)

Continuous Improvement Firm (CIF)

Manufacturing Strategies Used by US and Japanese Companies

What is Kaizen?

Kaizen means improvement. Kaizen strategy calls for never-ending

efforts for improvement involving everyone in the organization -

managers and workers alike.

Kaizen and Management

Management has two major components

1.maintenance, and

.improvement.

The objective of the maintenance function is to maintain current

technological, managerial, and operating standards. The improvement

function is aimed at improving current standards.

Under the maintenance function, the management must first

establish policies, rules, directives and standard operating procedures

(SOPs) and then work towards ensuring that everybody follows SOP.

The latter is achieved through a combination of discipline and human

resource development measures.

Under the improvement function, management works continuously

towards revising the current standards, once they have been mastered,

and establishing higher ones. Improvement can be broken down

between innovation and Kaizen. Innovation involves a drastic

improvement in the existing process and requires large investments.

Kaizen signifies small improvements as a result of coordinated

continuous efforts by all employees.

Employee Empowerment Suggestion System & Quality

Control (QC) Circles

The suggestion system is an integral part of an established

management system that aims at involving employees in Kaizen. The

number of workers suggestions is regarded as an important criteria in

reviewing the performance of the workers supervisor and the manager

of the supervisor.

The Japanese management encourages employees to generate a great

number of suggestions and works hard to consider and implement

these suggestions, often incorporating them into the overall Kaizen

strategy. Management also gives due recognition to employees efforts

for improvement. An important aspect of the suggestion system is that

each suggestion, once implemented, leads to an upgraded standard.

Quality control (QC) circles can be viewed as a group-oriented

suggestion system for making improvements. QC circle is a small group

that voluntarily performs quality-control activities in the workplace.

Total quality control (TQC) involves everyone in the organization and is

aimed at improvement of managerial performance at all levels.

Process-Oriented Thinking as Opposite to Result-Oriented

Thinking

Kaizen concentrates at improving the process rather than at achieving

certain results. Such managerial attitudes make a major difference in

how an organization masters change and achieves improvements.

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