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Conflict Management
Conflict management involves resolving negative processes through communication and compromise. Throughout one's life, one establishes many relationships. Some are built upon and become strong and unshakable. Some are broken and left to dissolve. While some are paved slowly and with love, blossoming to become something wonderful, others are blown apart. The pieces are scattered, never to be put back together again. Those relationships vary, from professional to personal. Of course one would always hope that he or she would have great friendships, relationships, but that just does not always work the way we would like it to.
Conflict comes from the following sources within an organization
1.Limited resources
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.Interdependent work activities- Differences in opinion result in conflict because people have differences in perspectives.
.Communication problems- Inadequate channels of communication between opposing parties result in the escalation of conflict. Cultural differences along with poor communication between managers create conflict between employees.
4.Environment of the organization- This is applicable to the creation of an organizational climate in a corporation.
With my job, our resources are very limited, because our office is very small, but we work with the ones we do have. I believe having limited resources is alright with the particular job I do for two reasons. First, I came into the job knowing what resources we have to work with, so it was never a surprise to me. For example, for our students, we do not have a data base and everything is done manually. We are trying to correct some things but for the most part, we have to call our main campus in Chicago and we are in Charleston, South Carolina. Secondly, by working together we can come up with our own resources to make the office run better.
Differences in opinion do not necessarily have to be a bad thing. Yes, it can cause conflict, but there are ways around it. My supervisor and I work together, and if there is a difference of opinion, I will try things her way, but if that way does not work, then we try them my way. Sometimes if my supervisor and I do not agree on certain issues we talk about it and we explain the reasoning for those opinions. By doing this, it opens our eyes to trying new things. Most of the time this way works well because we each bring things to the table that we may not have otherwise thought of by ourselves.
Frequent changes in a firm's environment can also cause conflict. For example, I have a new supervisor and instead of talking about changes and what would make the office run smoother, she just changed everything. Gradual changes are fine, but there was hostility and animosity because of all the changes at one time. Communication is the key to success when working as a team. Even though I have a supervisor, we do the same things at work; we have to work as a team. I work for a college that has an office at the Air Force base, so there are only two of us working in the office, so we have to work together to help our students.
Because I do work in a college, the students are our main focus. There was quite a bit of conflict when I started my job about six months or so. My supervisor at the time was going through some personal issues and left me alone for the first week I was there, this really upset me. What I did not know was he had recently lost his wife of 41 years and was still grieving. Once he talked to me and informed me of his situation, I understood and was willing to work with him. I had to learn quite a bit in a short period of time, but I am a fast learner so it really was not hard for me.
Differences in opinion do not necessarily have to be a bad thing. Yes, it can cause conflict, but there are ways around it. My supervisor and I work together, and if there is a difference of opinion, I will try things her way, but if that way does not work, then we try them my way. Sometimes if my supervisor and I do not agree on certain issues we talk about it and we explain the reasoning for those opinions. By doing this, it opens our eyes to trying new things. Most of the time this way works well because we each bring things to the table that we may not have otherwise thought of by ourselves.
In conclusion, conflict is not always bad and every conflict can be resolved. There are many things, as I explained, that are involved with conflict and managing that conflict. If teams work together and communicate effectively, then many conflicts can actually be prevented, but it takes hard work and a lot of effort.
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