Human relation

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¡°Maria Simmons is Director of Human Resources in a large metropolitan bank. Shi is 54 years of age and has achieved her position, after years with firm, through hard work starting at the very bottom level in the bank as a service clerk. Maria has a Bachelor of Commerce degree, majoring in economics and accounting.¡± (Peter, 00)

As we know, Maria is a very nice lady; she has enough experience in her career. She loves her job; she works very long hours and weekends. Maria likes to work with her colleagues and her subordinates. She also has a strong personality such as smart, conscientiousness, hardworking, optimistic and good communication skills. She has a good relationship with her bosses colleagues and subordinates. However, she is not a perfect people; Maria still has some disadvantages in her job and personality. She is too subjective and bigotry sometimes, she has too many stresses when the bank became more hierarchical and bureaucratic and she has lots of bifurcations with the new CEO of this bank. Because of these bifurcations, she has become negative, stressful. Furthermore, she wants to change another job which she never used to do. Therefore, Maria still needs to improve her behavior and personality in her job.

Maria likes to talk with her colleagues and subordinates, she has very good human relations with people, this is an effective human relations and it consists of nine guidelines ¡°be optimistic, be positive, be genuinely interested in other people, smile and develop a sense of humor, call people by name, listen to people, help others, think before you act and create win-win situations.¡±(Robert, 001) Through these nine guidelines, she can know her colleagues and subordinates' thinking, their ideas, their job satisfaction and also she can help them to solve their work problems. Therefore, Maria could create a win-win situation for the relationship between her and her subordinates. In addition, Maria likes to communicate especially face to face with her subordinates about their suggestions for possible ways to improve work procedures. This is very necessary to make mutual understanding between bosses and employees. Through this kind of communication, Maria can know the disadvantages of the work process, the positive or negative performance of the employees. After the talking, Maria can find solutions to motive, to improve the work process or employees' behavior to achieve a new level. Even there are some problems in the workplace; Maria tries to look at it from a variety of perspective with a view toward meeting the needs of other people (Peter, 00). She will not have the simplex view to look at the problems, she will have a group work to discuss and analyze the problems. Through these kinds of group focus, it could be more united and the problems can be solved easily. Maria has a Type A personality, which is characterized ¡°as fast moving, hard driving, time conscious, competitive, impatient, and preoccupied with work.¡± (Robert, 001).She signed the work contract, which only covers 40hours per-week. However, she works very long hours and weekends voluntarily, and she told her friends that the most important thing is being a well-respected and professional Director. Why does she work a long time and think the most important thing she could do is her job? The family problems maybe are the most direct causes in her life. She has no close family ties now and she had been divorced. Consequently, the job is the only thing she could do. For instance, lots of women could give up the very good jobs because of their family, their children. However, Maria is unmarried and has no children; she could not compare the import between family and career. That is just the possible reason why she works long hours without salary. Maria is very forthright director, she told her a colleague that she was a lot happier now as a manager of other people than she was as a service clerk (Peter, 00). That looks she is very pretension. Nevertheless in my opinion, she is a forthright lady; her speech may motivate other people's behavior. When you have a good, step by step work performance, everyone can get a good career; Maria is the good example.

However, Maria still has some problems in her personality such as bigotry, subjective, pretension; she is not a perfect people. ¡°When she hires new service clerks, she tends to prefer hiring younger people who have a Bachelor of Commerce degree with a major in accounting.¡±(Peter, 00).She has got the same degree of accounting, thus Maria want to employ people who have got the same degree because she is a successful example. She is too subjective. Different people have different personality, different attitude and different intention. Nowadays, a lot of young people have absolutely different thinking, and also we suspect their professional knowledge. Furthermore, when some problems were found, she would like to find solutions but not accepted others' methods because she takes a long time to produce them (Peter, 00). Another problem of Maria is pretension. She had been nominated for professional award as a quality mentor for women in human resource management roles by a women's leadership group (Peter, 00). However, Maria said she don't want to get the nomination and award because it is her responsibility. It will have a negative effect for other women. Another problem of her pretension was the inadvertent mistake which she hired a dishonest employee. Someone suggested that she should redesign the selection processes, but her response was pretension. Though she has a very effective human relation with her colleagues, but it still will cause some relation problems in the workplace. Nowadays, as the bank becomes larger and larger, a new CEO came into this bank, and he requires that managers and directors should direct and stick to the process of the work (Peter, 00). This sudden changing causes lots of problems, especially Maria's work environment. As mentioned above, Maria likes to work with her colleagues and subordinates. However, this work method is absolutely different with the new CEO's. She has spoken and explained to the CEO about the group works' effect for the bank, but it does not work. ¡°After three months later, Maria has been losing weight, looks constantly tired, is short-tempered and emotionally fragile and is taking more and more about looking for another job; things she never used to do.¡±(Peter, 00).In addition, Maria has avoided meeting the CEO on some meetings. She has too much negative stress about the work environment. ¡°Too much stress affects personal health, morale, productivity, organizational efficiency, absenteeism, medical costs, and profitability.¡±(Robert, 001).we can see Maria has all the characteristics of the stress; loses weight, looks tired, low morale and absenteeism. Why this could be happened? Because the organizational climate has been changed, the management behavior has been replaced, the degree of job satisfaction has been weakened. Maria has lost interest in and motivation to do her work because of the work environment stress. Her work behavior is very dangerous. She should adjust her behavior, and there are some advices for Maria to decrease stress. She can do some exercises and relaxations such as watch a movie, take a walk, have some fun and laugh. She has to have some nutrition like breakfast. The most important things Maria should do are positive thinking and talking to her friends. She need to think about the CEO said and try it, maybe it will more effective or not, maybe after two or three months later, the CEO will change his mind. Do not always think his require is useless, Maria should learn how to change her work environment.

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